Certified in Public Health (CPH) Practice Exam

The CEO of a managed care organization indicated that members would understand long waits for care. This reflects what perception?

1. A sound knowledge of quality care

2. The ability to integrate quality and organizational solvency

3. A serious lack of understanding around members' perceptions of quality of care and the consequences of poor organizational performance

4. Her perception of quality care

The correct answer is: Her perception of quality care

The choice that indicates the CEO's belief about members understanding long waits for care reflects her perception of quality care. This is significant because the CEO’s perception implies that she values certain aspects of care delivery potentially over the expectations and experiences of the members. If she assumes that long waits can be justified, this could suggest a view that quality is not solely determined by access and timeliness but instead may prioritize other factors. Understanding a perception of quality is crucial, as it highlights the importance of aligning organizational values with the expectations of members. In this case, a disconnect exists if the CEO believes that long wait times do not affect perceived quality; members may have a different viewpoint, potentially valuing timely access as a critical indicator of quality care. Therefore, her perception shapes how she might prioritize care delivery processes, which can ultimately impact patient satisfaction and organizational performance.