Certified in Public Health (CPH) Practice Exam

What does the statistic that managers spend up to 81% of their time on communication imply?

1. Managers need the most technological advancements

2. They should understand the communication process and the role of "noise"

3. They must know how to encode and decode messages

4. They should understand effective communication venues and their optimal use

The correct answer is: They should understand effective communication venues and their optimal use

The statistic indicating that managers spend up to 81% of their time on communication suggests that communication is a central aspect of their role. Understanding effective communication venues and their optimal use is crucial for managers since it directly impacts how well they convey information, collaborate with teams, and influence stakeholders. Managers need to be aware of various communication channels—such as face-to-face discussions, emails, video calls, or team meetings—and determine which channel is most effective for the specific context or message they are conveying. Being knowledgeable about effective communication venues allows managers to tailor their approach based on the needs of their audience and the nature of the information. For example, sensitive information might be better communicated in person, while routine updates could be effectively shared via email. Thus, the statistic highlights the importance of not just the amount of time spent on communication, but also the strategy behind that communication, reinforcing the necessity for managers to optimize their communication practices.